Shipping policy
Shipping Policy — Réveil Beauty
At Réveil Beauty, we know you're excited to start your Réveil journey. Below is everything you need to know about how we process and ship your order.
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation. Once your order has been processed and shipped, you will receive a confirmation email with a tracking number.
- Orders placed on weekends or holidays will begin processing the next business day.
- During high-volume periods (sales, promotions, holidays), processing may take slightly longer. We'll notify you if there is a significant delay.
Shipping Time
Once your order ships, delivery typically takes 7-10 business days, depending on your location within the United States.
| Stage | Estimated Time |
|---|---|
| Order Processing | 1-2 business days |
| Transit / Delivery | 4-6 business days |
| Total Estimated Time | 5-8 business days |
Please note that shipping times are estimates and not guaranteed. Delays may occasionally occur due to weather, carrier delays, customs (if applicable), or other circumstances beyond our control.
Shipping Rates
- Free standard shipping on all orders
Order Tracking
Once your order ships, you'll receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow 24-48 hours for tracking information to update after you receive this email.
If you haven't received tracking information within 3 business days of placing your order, please contact us at [support email].
Shipping Destinations
We currently ship to addresses within the United States, including Alaska and Hawaii.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery window:
- Check your tracking number for the most up-to-date status.
- Confirm that your shipping address was entered correctly at checkout.
- Allow an additional 2-3 business days, as carrier delays can occasionally occur.
- If your order still hasn't arrived, contact our support team at [support email] and we'll investigate with the carrier.
Incorrect Shipping Information
Réveil Beauty is not responsible for orders shipped to an incorrect address provided by the customer at checkout. If you notice an error in your shipping address, please contact us immediately.
Lost or Stolen Packages
Réveil Beauty is not liable for packages that are marked as delivered by the carrier but are lost or stolen after delivery. If this happens, we recommend:
- Checking with neighbors or your building's front desk/mailroom
- Contacting the shipping carrier directly with your tracking number
- Filing a police report for stolen packages, if necessary
We're happy to assist and advocate on your behalf, but the final resolution for lost/stolen packages depends on carrier policy.
Damaged Items
If your Réveil device arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the damaged item/packaging. We'll arrange a replacement or refund